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Category Customer Service & Call Centre

      Sub Category Customer Service & Call Centre

Italian Speaking Customer Service Administrator


Our client a multi national based in County Meath are seeking 5-6 Italian speaking customer service administrators to work with a book of high net worth clients. Candidate must be completely fluent in Italian and have worked in a similar role in Ireland. 


Key Duties include:

·         Responsible for managing the daily tasks associated with Operations for the Wealth Protection and Affluent Business lines.

·         Work within the team structure to take accountability for tasks delegated to you and adherence to procedures and SLA’s relating to New Business and Policy Servicing.

·         Communicating with Partners, Policy Holders & related parties ensuring the Service Level Agreements (SLA) and interfaces meet required standards

·         Ensuring that all AML and Regulatory requirements are met according to the Central Bank of Ireland and company standards

·         Monitor the relationships and identify any issues affecting customer satisfaction and report same to management

·         Ability to play an active role in a diverse team in a busy environment

·         Willingness to accept requirements relating to developing your professional career

·         Ad-Hoc Administration duties and project work as required


          Excellent communication, analysis, report writing and interpersonal skills

·         Be highly organised; used to working efficiently in a regulated environment applying a strong work ethic

·         Demonstrate a strong track record of working within financial services operations

·         Be able to recognise the impact of external (regulatory, market, legal etc.) changes to the business

·         Able to manage, monitor and measure assigned work to deliver a high level of service

·         Have the ability to work under pressure and to meet tight deadlines while displaying a strong attention to detail

·         Experience in Anti Money Laundering, due diligence and Consumer Protection Codes is an advantage.

·         Minimum of 2 years related business sector experience

·         Knowledge and experience of investment products in an Insurance environment would be an advantage

·         Fluency in Italian 


If you are interested in hearing more, please call Lorraine Collins on 01 274 4456 ASAP. 

Location Meath
  Salary 35 - 36k
  Contact Lorraine Collins
01 274 4456
more information...


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